Privacy Policy
Last updated: 2026
1. Who we are
Puente Health & Concierge LLC("Puente," "we," "us") is an independent care-coordination and concierge service. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or services.
2. Information we collect
- Contact information: name, email address, phone number.
- Service information: the procedure you're interested in, any US price quotes you share, your trip preferences.
- Communications: messages you send us through the contact form or by email.
- Usage data: standard web analytics (page views, referrer, device type) through privacy-respecting tools. No cross-site tracking.
3. How we use your information
- To respond to consultation requests and provide our services.
- To coordinate with vetted providers on your behalf, with your explicit consent.
- To send you relevant updates about your trip or our services (you can opt out at any time).
- To improve our website and services.
We do not sell your personal information to third parties. Ever.
4. Information sharing
We share your information only with the vetted provider(s) you choose to engage with, and only with your explicit consent before any introduction is made. We may share data with service providers who help us operate (e.g., email delivery, CRM) under strict confidentiality agreements.
5. Data retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@puente.health.
7. Contact
Questions about this policy? Email us at hello@puente.health.